FAQ
Shipping
How long does shipping take?
Orders ship within 1 to 3 business days. Delivery inside the United States usually takes 3 to 7 business days.
Do you offer free shipping?
Free shipping applies to orders over 75 dollars.
How do I track my order?
A tracking link is sent by email once your order ships. Tracking updates may take up to 24 hours to appear.
Do you ship internationally?
No. We ship within the United States only.
My tracking has not moved.
Tracking sometimes pauses while the carrier processes your package. Updates usually appear within a day. Contact the carrier if there is no movement after 72 hours.
My package says delivered but I did not receive it?
Carriers sometimes mark packages delivered before arrival. Check with neighbors or your local post office. Packages marked as delivered fall outside our responsibility.
Spotlight Deal
What is the Spotlight Deal?
The Spotlight Deal features one selected design at the lowest price on the site for a short window. Availability is limited and tied to current stock.
Why should I purchase the Spotlight Deal immediately?
Spotlight Deal pricing is lower than all other items in the store. Once the deal ends, pricing returns to standard or the item disappears. Early purchase secures both the deal price and available sizing.
How often does the Spotlight Deal change?
The Spotlight Deal usually refreshes weekly. High demand items rotate sooner when stock runs out.
What happens when the Spotlight Deal sells out?
When the item sells out, the deal ends. The Spotlight price does not return for that drop.
Are Spotlight Deals restocked?
Most Spotlight Deals do not receive restocks. Each drop runs as a limited release.
Are Spotlight Deal items final sale?
Yes. Spotlight Deal items are final sale and excluded from returns or exchanges due to discounted pricing.
Sizing and fit
What is the fit like?
Our tees follow an oversized streetwear fit with extra room in the chest and shoulders. Refer to the Size Chart page for exact measurements.
What size should I choose?
Select your normal size for an oversized fit. Size down for a more fitted look.
Why does my shirt look different from the photo?
Screen settings and lighting affect color appearance. Printed cotton absorbs ink in a way that creates small variations from online images.
Returns and exchanges
What is your return policy?
Returns are accepted within 14 days of delivery for exchanges or store credit. Items must remain unused, unwashed, and in original condition.
Are sale items final sale?
Yes. All sale items are final sale.
What condition does the item need to be in?
Items must remain unused, unwashed, and in original condition.
How do I start a return?
Use the Contact page or email support@infinitewares.com with your order number. Instructions follow by reply.
What if I received the wrong item or a damaged item?
Send a photo along with your order number. We replace the item or issue store credit or a refund based on the situation.
Can I exchange for a different size?
Yes. The item must remain unused and fall within 14 days of delivery. Email support for exchange steps.
Orders and payments
Can I cancel or change my order after placing it?
Requests for changes or cancellations are accepted within four hours of ordering. Once processing begins, orders lock and no changes apply.
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Venmo are accepted.
General
How do I reach customer support?
Use the Contact page or email support@infinitewares.com. Responses go out within one business day.